Case Study

• case01

  We have not collected the rent for more than 3 months. Management company said that we can't collect the rent unfortunately.

  

  If the delinquent is realized and continues to the next month, the deliquent situation will be further escalated.
  We know how to deal with this situation quickly.

• case02

  The noise problem between tenants is annoyed for a long time.Consulting with a management company does not resolve the situation.
  In the case that the residents can not speak Japanese, they can not interact with the management company and are worried.

  

  There are also cases where noise problems between tenants will be solved by discussion, however, there are people who have to endure a long-time battle. In worse case, the tenant who is causing the noise has to move-out.
  The following is an example, but the information received from the customer (the situation where noise occurred) is recorded, and we manage it so that the residents can lead a peaceful daily life.
  
  · Degree of noise, time zone
  · Viciousness such as behavior
  · Number of claims from nearby residents
  · Frequent warnings from the management company.
  
  Rise Lease has experienced staff who can respond in English and Chinese, so there is no particular problem with interaction and response.

• case03

  I found something wrong with the facility and contacted the management company.
  However, I have been kept waiting for three days.

  

  Air conditioner failure, fault failure of water heater, fault of gas range, insects in the room, clogging of drainage pipe, key loss and water leak. These are just an example, but even if you are working on a daily basis, consultations and troubles during moving range will occur. Moreover, it can happen 24 hours 365 days. Not only to prevent, of course, in order to respond smoothly, we cooperate with various contractors and owners and we will resolve the problem.